Introduction
Welcome to Martzo from Dalade. By using our products and services, you agree to be bound by these Terms and Conditions. Please read them carefully before using our platform. If you do not agree with any part of these terms, you may not use our services.
Eligibility
By using our applications, you confirm that you are at least 18 years old and are legally capable of entering into a binding contract.
Services
Martzo is a platform offering home delivery management SaaS solutions and WhatsApp Business API services. We help businesses manage their delivery operations and run targeted marketing campaigns. We reserve the right to modify or discontinue any service without prior notice.
Account Registration
To use our services, you must onboard with us by creating an account by providing accurate information. You are responsible for maintaining the confidentiality of your account details. Martzo will not be liable for any loss or damage arising from your failure to protect your account credentials.
Payment and Pricing
Payments for services are processed through our integrated payment gateway. All pricing and charges are subject to change at our discretion. You agree to pay for all services used, including applicable taxes.
Delivery Management Services
As part of our primary service, we offer home delivery management software. You are responsible for ensuring that all delivery data entered into the system is accurate. Martzo is not responsible for any losses incurred due to inaccurate information, failed deliveries, or misuse of the system.
WhatsApp Business API Services
For businesses utilizing our WhatsApp Business API service, you are responsible for ensuring compliance with all applicable laws and regulations governing marketing communication. Martzo is not liable for any misuse of the platform or violations of these regulations.
Consent to Use of Personal Information
By providing their phone number to the store for home delivery services, the shopper consents to:
- Receiving order tracking information and feedback requests via a link sent through WhatsApp or SMS.
- Receiving marketing communications, including WhatsApp Business API (WABA) campaigns, as determined by the store.
This consent is considered valid upon the shopper providing their phone number to the store.
Prohibited Use
You agree not to use our services for any unlawful or unauthorized purposes. You are prohibited from transmitting any harmful content or engaging in any activity that could damage our platform.
Intellectual Property
All content, trademarks, and data on this site, including but not limited to software, databases, text, graphics, and logos, are the property of Martzo or licensed to us. Unauthorized use is strictly prohibited.
Limitation of Liability
Martzo is not liable for any indirect, incidental, special, or consequential damages that result from the use of, or the inability to use, our services. This includes any issues arising from the delivery management system or WhatsApp Business API.
Termination
We reserve the right to terminate your access to our platform at any time, without notice, for any reason, including violation of these Terms and Conditions.
Governing Law
These terms shall be governed by and construed in accordance with the laws of Karnataka, India.